Privacy Policy
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Tender-Lee Money Management, LLC DBA TLC Tax Luv, DBA TLC Tax Resolution
As required by the Gramm-Leach-Bliley Act, Public Law 106-102
Effective Date: November 12, 1999
About Us
Throughout this Privacy Policy, the terms “we,” “us,” or “our” refer to Tender-Lee Money Management, LLC DBA TLC Tax Luv, with its principal place of business located at:
329 S Oyster Bay Rd PMB 501, Plainview, NY 11803-3301, USA
We provide professional tax preparation and financial services, including virtual support, while prioritizing the privacy and security of your personal information.
About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy to explain how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, secure client portal, and other online and offline services or experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we use your personal information, please contact us via email at info@tlcmservice.com.
What Personal Information We Collect
We collect personal information to provide you with requested services, improve our offerings, and communicate effectively with you. Information may be collected in the following ways:
Information You Provide Directly:
Contact Information: Name, email address, mailing address, and phone number for service delivery or marketing purposes.
Payment Information: Bank account or credit card details for payments, managed securely by third-party payment processors.
Survey Information: Responses to forms, questionnaires, promotions, or feedback requests.
Information from Other Sources:
Transaction Data: Your interactions with us or other tax preparation firms.
Consumer Reports: Information from credit agencies related to requested tax-related products or services.
Information Collected Through Our Secure Portal:
We use a secure, encrypted client portal to exchange sensitive documents and communications, ensuring confidentiality and data protection.
How We Use Your Personal Information
We use the information collected for purposes including but not limited to:
Preparing and completing your tax returns or other requested financial services.
Responding to your inquiries or customer service requests.
Sending newsletters, updates, and marketing materials about our services.
Facilitating contests, promotions, or sweepstakes.
Monitoring usage and improving our services.
Detecting and preventing fraudulent activities.
Fulfilling legal or contractual obligations.
How We Share Your Personal Information
We may share your information as follows:
Service Providers and Vendors:
Third-party service providers who process data on our behalf (e.g., analytics, marketing, financial processing).
Legal Compliance:
As required by law, court orders, or other legal obligations.
Business Transfers:
During negotiations or transactions involving the sale, acquisition, or merger of our business.
We do not sell your personal information to third parties.
Your Marketing Choices
We may send marketing messages (emails, texts, or other communications) regarding services, updates, and promotions. You may:
Unsubscribe via links included in our communications.
Contact us at info@tlcmservice.com to opt out of marketing messages.
If you opt out, you may still receive non-promotional communications regarding your account or requested services.
Data Retention and Deletion
We retain your personal information only as long as necessary for the purpose it was collected. Factors affecting retention include:
Legal obligations or requirements (e.g., tax recordkeeping laws).
Ongoing business relationships or legal claims.
Upon expiration of the retention period, we securely delete or anonymize your data.
International Data Transfers
If your information is transferred outside the United States, we ensure such transfers are protected by appropriate safeguards and comply with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on our website with the effective date. Please review this page regularly for the latest privacy practices.
Safeguards to Protect Your Information
We maintain physical, electronic, and procedural safeguards to secure your personal data.
Encryption: Data is encrypted during transfer and storage.
Restricted Access: Only authorized personnel can access sensitive data.
Secure Portal: Our secure client portal uses industry-standard encryption and security protocols.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
Tender-Lee Money Management, LLC DBA TLC Tax Luv
Address: 329 S Oyster Bay Rd #501, Plainview, NY 11803-3301
Email: info@tlcmservice.com